Privacy policy

 Effective Date: 01 September 2025

 

At Luxethreads, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information in compliance with the Digital Personal Data Protection Act, 2023 (DPDP Act) and other applicable Indian laws.

1. Information We Collect

 

When you use our website or services, we may collect:

  • Personal Information: Name, email, phone number, billing/shipping address, and payment details.
  • Order Information: Purchase history, product preferences, delivery details.
  • Website Usage Data: IP address, browser/device information, and browsing behaviour through cookies or similar technologies.

 

We only collect data necessary for providing you our services.

2. Purpose of Data Processing

 

We process your personal data for the following purposes:

  • To process and deliver your orders.
  • To communicate with you regarding purchases, offers, or support.
  • To personalize your shopping experience.
  • To send promotional and marketing updates (only with your consent).
  • To comply with legal and regulatory requirements.

3. Consent

 

By using our website and providing your information, you consent to the collection and use of your data as described in this policy. You may withdraw consent at any time by contacting us (see Section 10).

4. Sharing of Information

 

We do not sell your personal data. However, we may share it with:

  • Service Providers: Payment gateways, logistics/delivery partners, IT/hosting providers.
  • Legal Authorities: If required by law or to protect the rights, property, or safety of Luxethreads or others.

5. Data Storage & Security

  • We implement reasonable technical and organizational measures to safeguard your data.
  • Your personal data is stored securely and retained only for as long as necessary for the purposes stated.
  • Once no longer required, data is deleted or anonymized in line with the DPDP Act.

6. Your Rights Under the DPDP Act

 

As a data principal, you have the right to:

  • Access the personal data we hold about you.
  • Correct or update inaccurate or incomplete information.
  • Withdraw consent to data processing.
  • Request erasure of your personal data (subject to legal obligations).
  • Grievance redressal if your rights are violated.

 

You can exercise these rights by writing to us at mailtoluxethreads@gmail.com

7. Cookies & Tracking

 

Our website uses cookies and similar technologies to improve functionality, analyse traffic, and show relevant content. You can manage cookies through your browser settings.

8. Children’s Data

 

Our website and services are not directed towards children under 18. We do not knowingly collect their personal data.

9. Policy Updates

 

We may update this Privacy Policy to reflect changes in law or our practices. Updates will be posted on this page with the revised effective date.

10. Contact & Grievance Officer

 

For questions, concerns, or to exercise your rights, please contact:

 

Luxethreads

Email: mailtoluxethreads@gmail.com

Phone: 9778517469

Business Address: Periyar Crescent, Bye Lane 3, Siva Temple Road, Aluva, Kerala- 683108

 

In compliance with the DPDP Act, you may also contact our Grievance Officer:

 

Noufia Anoob

Email: noufia.anoob@gmail.com

Phone: 96050000307